Purchases & claims

How to claim your items

Choose the right steps for an Item Shop order, a game-market purchase, or a demo item.

Public open beta uses TEST payments and your open-beta game inventory. The local demo uses its separate test game or website demo inventory. No real GCash payments or cashouts.

Claim an Item Shop order in game

1. Open Purchases & claims and find your official Item Shop order in Your claim box. Check its item, quantity, and DEMO- order reference.
2. Choose Send to game while the order is ready. Once sent, the same order cannot also be claimed into the demo inventory.
3. Wait for Sent to game. If it says Delivery pending, use Retry delivery on that order when available.
4. Log into the game with the same account and the character that should receive the item. Leave enough room in its inventory.
5. Open your inventory's Bank / Item Bank tab. Choose Refresh, select the purchased item, then choose Claim and confirm.
6. Check your character's inventory. Bank reads are limited to once per minute: if a newly delivered item is missing, wait one minute and refresh again. Keep the same order; you do not need to buy another copy.

Sent to game means the order was sent for in-game claiming. The website may keep this label after you claim; check the game inventory to confirm receipt. Use the updated game client with Bank claims enabled.

Receive a Player Market game item

1. Open Purchases & claims and find the trade under Game purchases & claims.
2. Under Receive items in game, choose Your character. Keep that character online in the game and leave inventory space.
3. On a purchase marked Ready to claim, choose Withdraw to game.
4. Choose Refresh game items to check progress. Wait for Delivered to game, then open the receiving character's regular Bag / Inventory. The whole item or stack moves together with its upgrades and options.

Player Market withdrawals go directly into your selected character's Bag. Official Item Shop orders use the Bank / Item Bank → Claim steps above.

If you relisted the item, use Manage listing and cancel that listing before withdrawing it. See cancel and withdraw.

Claim into website demo inventory

1. Under Trading demo → Your claim box, find the ready order.
2. Choose Claim demo item. The item moves into your website demo inventory once; it does not enter the game.
3. Tradeable items can be listed from Sell / My listings under Ready to list.

Demo Player Market purchases use this destination. A shop order already claimed here cannot later be sent to the game.

Claim help